Contact Centre Solutions for UK Businesses
Contact centre solutions let a team handle phone calls, emails, messages and social media from one system. Contact centre solutions suit private and public sector organisations of any size. Arc Communications compares providers across the market and helps each business choose the right one. Contact centre solutions from Arc Communications start from [PRICE].
Arc Communications Contact Centre Solutions
As an authorised whole of market partner for Contact Centre solutions, Arc Communications provide AI-powered solutions that optimises every aspect of your contact centre with technology designed to support the needs of both private and public sector organisations. All-in-one platforms seamlessly combine essential technologies such as omni-channel, WFO, and real-time analytics to enhance the customer experience and increase agent productivity.
Comprehensive Communications Suite
Integrate your communication channels—voice, email, messaging, and social media—with workforce optimisation, and advanced reporting tools and AI-powered analytics, all within one intuitive interface.
AI-Powered Performance
Harnesses the power of Generative AI to deliver intelligent automations and provide real-time analytics, enabling teams to focus more on customer service and less on time-consuming processes.
Microsoft Teams Integration
Integrate seamlessly with Microsoft Teams, enabling staff to manage voice, SMS, chat, email, and social media within the same browser window. By operating within a familiar environment, your agents and staff can effortlessly collaborate across the organisation to enhance customer service and delivery.
Modular Capabilities
Quickly and easily enable additional features and communication channels as your business needs change — without the delays and cost of complex integration projects.
Seamless Integration
Integrate 3rd-party systems such as CRMs, Case Management, and ITSM to ensure customer information is always at your agents' fingertips, enhancing the customer experience and increasing agent productivity.
Scalable and Secure Infrastructure
Operate and scale on a real-time Virtual Private Cloud (VPC) infrastructure that meets international compliance standards.
Creating a Better Customer Experience
Drive customer satisfaction through personalised interactions, seamless omni-channel engagement, and intuitive, AI-powered self-service—delivering faster, more human-centred customer service across every touchpoint.
Improve Customer Satisfaction
Personalise the customer journey at every touch point with omni-channel engagement and efficient AI-driven self-service options, ensuring a streamlined and responsive customer experience.
Workforce Optimisation
Balance demand and availability with intelligent scheduling, performance analytics, and resource planning tools.
Secure Card Payments
Offer compliant, secure payment options for services directly through the contact centre via any channel.
What Does a Contact Centre Platform Include?
Providers package these capabilities differently, so Arc Communications compares what each one includes before a business commits
Capability | What it does | Why it helps |
Omni-channel engagement | Puts voice, email, messaging and social media in one interface | Customers get the same experience on every channel |
AI-powered analytics | Gives real-time reporting and generative AI automation | Agents spend less time on repetitive tasks |
Workforce optimisation | Covers scheduling, performance analytics and resource planning | Staffing matches demand |
Microsoft Teams integration | Lets agents work in a familiar environment | Colleagues across the organisation can collaborate more easily |
CRM and system integration | Connects CRM, case management and ITSM | Agents see customer information straight away |
Secure card payments | Takes compliant payments on any channel | Customers can pay without leaving the conversation |
Want to use AI to achieve something else within your business?
Let us know what you are looking to achieve and we can pair you with the right technology to drive your business forward.
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Frequently Asked Questions
A contact centre solution is software that lets agents deal with phone calls, emails, messages and social media from a single screen. Most also include reporting, workforce tools and links to a CRM. Arc Communications compares contact centre solutions from leading providers and matches each business to a suitable platform.
The cost depends on how many agents you have, which channels you need and what extras you add, such as analytics or workforce tools. Arc Communications compares providers and gives side-by-side quotes before you commit. Contact centre solutions from Arc Communications start from [PRICE:].
A call centre mostly deals with phone calls. A contact centre also covers email, messaging, chat and social media, usually on one platform with shared reporting. Arc Communications can tell you whether your business needs a full contact centre solution or whether a business phone system already does the job
Look for omni-channel handling, real-time analytics, workforce optimisation, CRM integration and secure card payments. AI automation also helps by taking repetitive tasks off agents. The right mix depends on your call volumes and team size. Arc Communications compares platforms feature by feature, so you only pay for what you need.
Yes. Many contact centre platforms work with Microsoft Teams, so agents can handle voice, SMS, chat, email and social media in the same browser window. Platforms can also connect to CRM, case management and ITSM systems. Arc Communications can confirm the integration options for each provider before you decide.
That depends on the provider, so check before signing. Arc Communications compares contact centre platforms that run on secure, scalable Virtual Private Cloud infrastructure and support compliant card payments. Useful questions for any provider are where data is stored, how call recordings are handled and which compliance standards apply.
AI takes repetitive tasks off agents, powers self-service options and gives teams real-time analytics. That leaves agents more time for the conversations that need a person. Arc Communications compares AI-powered contact centre solutions that pair generative AI automation with reporting, to help teams improve customer experience and productivity.
Yes. Modular platforms let small businesses start with the channels they need and add more later, without a complex integration project. Arc Communications offers packages for businesses of any size and compares providers to find a platform that can grow with the team.