Modern Business Phone Systems, Built Around How You Work
Arc Communications compares UK VoIP providers to find business phone systems and business telephone systems that suit your call volume, from a single office to multiple sites. Arc Communications is independent, so quotes come from across the market. Prices start from []
Reliable business phone systems keep a team reachable, professional and productive. Arc Communications matches each business to a system that fits its budget and the way it works, with room to scale as the business grows
Save by Comparing Business Phone System Prices
- Lowest Prices: Compare providers to see the lowest-priced business phone systems available to you.
- Compare Multiple Providers: As an independent, whole-of-market intermediary, we compare multiple quotes in under a minute through our quick-quote form
- Custom Pricing, No Hidden Fees: A transparent quote tailored to your business, not a generic bundle
- Boost Customer Satisfaction: Sharper response times and call quality with the right VoIP phone system
- Scalable & Flexible Solutions: Whether you're a startup or an enterprise, we source telephone systems for small businesses through to large teams
- Seamless Integration: Systems that work with your existing CRM and communication tools, including Microsoft Teams phone system integration.
- Feature Rich Solutions: Compare features across providers to match your business demands.
- Save Time & Reduce Costs: Improve efficiency without adding overhead.
- 100% Risk-Free Consultation: No obligation, just expert insight into the right solution for you.
- Service! Service! Service!:Tier 1 resilient solutions with premium SLAs and dedicated account management as standard.
Get your unbeatable quote today
What Is a VoIP Phone System and Why Switch?
VoIP (Voice over Internet Protocol) sends calls over your internet connection instead of a physical business telephone line. That typically means lower call costs, easier scaling and features traditional lines cannot offer, including call forwarding to mobile, voicemail transcription, video calling and CRM integration
For most businesses comparing the best VoIP phone system, three things matter:
- Cost: No line rental in the traditional sense, and cheaper call rates, particularly for multi-site or remote teams.
- Flexibility: Staff can take business calls from a laptop, mobile or desk phone, wherever they’re working.
- Scalability: Adding a new starter is a licence, not an engineer visit, ideal for small business phone systems that need to grow without a full re-install.
The UK’s PSTN (traditional phone line) switch-off is also pushing this decision for many businesses regardless of preference, which makes now a sensible time to compare UK VoIP providers rather than wait.
Hosted VoIP, on-premises PBX or Teams Phone: how do they compare?
Arc Communications compares the main ways to run business telephone systems so you can see the trade-offs side by side
Hosted VoIP | On-premises PBX | Microsoft Teams Phone | |
Set-up | Cloud-based. Handsets, softphone or mobile app, with no on-site exchange. | On-site hardware installed and configured by an engineer, plus phone lines or SIP trunks. | Added through Microsoft Teams with a phone licence and a calling option. |
Cost model | Per-user licence plus call charges. [PRICE: client to confirm] | Upfront hardware and installation, plus line or SIP trunk rental and maintenance. [PRICE: client to confirm] | Per-user phone licence plus calling plan or carrier charges. [PRICE: client to confirm] |
SLA | [SLA: client to confirm] | [SLA: client to confirm] | [SLA: client to confirm] |
Best for | Remote, hybrid and multi-site teams that want to scale by adding licences. | Sites that need on-site control or specific on-site integrations. | Businesses that already work in Microsoft Teams all day. |
Office Phone Systems for Every Business Size
Not every business needs the same setup, which is why we compare office phone systems for small business alongside larger, multi-site deployments:
- Sole Traders & Micro Businesses: Simple, low-cost VoIP with mobile app calling, no hardware required.
- Small & Growing Teams: Desk-phone and softphone combinations with call queuing, hold music and basic reporting, ideal for phone systems for small businesses managing a growing call volume.
- Established SMEs: Full-featured office phone systems with CRM integration, call analytics and multi-site number management.
- Enterprise: Custom-built VoIP infrastructure with dedicated SLAs, failover and advanced call routing.
Whatever stage you’re at, we match you to a system sized for where your business is now, and where it’s heading.
The Next Step for Business Communications
AI is now built into the leading VoIP platforms, and it’s changing what a business phone system can do beyond simply routing calls. Providers like RingCentral have introduced dedicated AI tools that tackle three common pain points: missed calls, lost call detail and inconsistent staff performance.
An AI receptionist can answer and handle calls automatically, so businesses stop losing enquiries to voicemail or an engaged line. Call transcription and summary tools capture the detail of every conversation, save it straight into your CRM and can even trigger follow-up actions, so nothing said on a call gets forgotten. Conversation analytics tools go a step further, giving managers reporting and insight across every call in the business to help improve team performance.
If you want your phone system to do more than connect calls, we can talk you through which AI features are available and whether they’re the right fit for how your business operates
Why choose arc?
18+ Years Experience
arc communications is your trusted partner in telecommunications, backed by over 18 years of industry expertise across connectivity, mobile and voice... Read More
Advanced Technical Support
A highly trained, experienced team manages your IT and telecoms requirements end to end... Read More
Customised solutions
We specialise in bespoke telecommunications solutions tailored to each client's specific needs, not off-the-shelf packages... Read More
Cutting-Edge Technology
Our services and products run on the latest available technology, keeping your business ahead rather than catching up... Read More
Competitive pricing
Strong partnerships with Tier 1 carriers mean unmatched value on every quote we put together... Read More
24/7 Support
Round-the-clock support across our full product range, trusted by blue-chip organisations and major financial institutions... Read More
On time delivery
We deliver IT and telephony solutions on schedule, so your business hits its deadlines without disruption... Read More
Client Satisfaction
A 97% customer retention rate and consistently strong reviews speak for themselves... Read More
Message us today about how we can help your business, or call us on 0115 9508100
Phone System, Broadband & Mobile, Sorted Together
Your business phone systems are only as good as the connection behind them. If your business broadband or leased line isn’t reliable, call quality suffers regardless of which VoIP provider you choose. arc communications can review your connectivity alongside your phone system, and your business mobile phones, so everything works as one setup rather than three separate contracts with three separate renewal dates.
Explore our Business Broadband & Leased Lines and Business Mobile pages for the full picture
FAQs
A VoIP phone system sends calls over your internet connection instead of a physical phone line. Arc Communications compares UK VoIP providers so businesses can choose a system with features such as call forwarding to mobile, voicemail transcription, video calling and CRM integration
The cost of a business phone system depends on user numbers, handsets, call volume and contract length. Arc Communications compares quotes from multiple UK providers, so pricing reflects your setup. Typical pricing is [PRICE: client to confirm] per user per month, with any set-up fees confirmed in your quote.
Yes. VoIP usually means lower call costs, easier scaling and features traditional lines cannot offer, such as taking business calls on a laptop or mobile. Arc Communications compares providers to confirm VoIP suits your sites, connectivity and call volume before you commit.
BT is retiring the old PSTN phone network on 31 January 2027, and Openreach is withdrawing the line rental products that run on it. Businesses on analogue or ISDN lines need to move to digital services. Arc Communications can review your lines and recommend a suitable VoIP phone system.
Hosted VoIP runs from the provider’s cloud, so there is no on-site hardware beyond handsets. An on-premises PBX sits in your office and needs on-site maintenance. Arc Communications compares hosted VoIP and on-premises options, and can advise on Microsoft Teams integration.
Yes. VoIP suits sole traders through to multi-site enterprises. A micro business can start with mobile app calling and no hardware, while a growing team can add desk phones, call queuing and reporting. Arc Communications sizes each business phone system to current needs and room to grow.
Not always. Arc Communications sometimes recommends staying with your current provider and securing further discounts, and sometimes recommends switching to a better suited VoIP system, particularly if you are still on a legacy line. The right answer depends on your circumstances, so Arc Communications reviews your tariff, usage and availability first.
Yes. Call quality suffers if your business broadband or leased line is unreliable, whichever VoIP provider you choose. Arc Communications can review your connectivity alongside your business phone systems and business mobiles, so everything works as one setup instead of three separate contracts.
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Remember, with arc Communications™, you get direct access to our buying power, long-established supplier relationships, and most importantly, unrivalled support that keeps you online and connected.
- Never Beaten On Price
- Unbeatable Service
- Dedicated Account Manager
- Impartial and Expert Advice
- Exclusive Access to Deals
- Mid-contract? We can still help
- Packages For Any Size of Business
- 97% Customer Renewal Rates
- Rated ‘Excellent’ on Trustpilot
Trusted for 18+ years
