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Arc Communications Contact Centre Solutions
As an authorised whole of market partner for Contact Centre solutions, Arc Communications provide AI-powered solutions that optimises every aspect of your contact centre with technology designed to support the needs of both private and public sector organisations. All-in-one platforms seamlessly combine essential technologies such as omni-channel, WFO, and real-time analytics to enhance the customer experience and increase agent productivity.
Comprehensive Communications Suite
Integrate your communication channels—voice, email, messaging, and social media—with workforce optimisation, and advanced reporting tools and AI-powered analytics, all within one intuitive interface.
AI-Powered Performance
Harnesses the power of Generative AI to deliver intelligent automations and provide real-time analytics, enabling teams to focus more on customer service and less on time-consuming processes.
Microsoft Teams Integration
Integrate seamlessly with Microsoft Teams, enabling staff to manage voice, SMS, chat, email, and social media within the same browser window. By operating within a familiar environment, your agents and staff can effortlessly collaborate across the organisation to enhance customer service and delivery.
Modular Capabilities
Quickly and easily enable additional features and communication channels as your business needs change — without the delays and cost of complex integration projects.
Seamless Integration
Integrate 3rd-party systems such as CRMs, Case Management, and ITSM to ensure customer information is always at your agents' fingertips, enhancing the customer experience and increasing agent productivity.
Scalable and Secure Infrastructure
Operate and scale on a real-time Virtual Private Cloud (VPC) infrastructure that meets international compliance standards.
Creating a Better Customer Experience
Drive customer satisfaction through personalised interactions, seamless omni-channel engagement, and intuitive, AI-powered self-service—delivering faster, more human-centred customer service across every touchpoint.
Improve Customer Satisfaction
Personalise the customer journey at every touch point with omni-channel engagement and efficient AI-driven self-service options, ensuring a streamlined and responsive customer experience.
Workforce Optimisation
Balance demand and availability with intelligent scheduling, performance analytics, and resource planning tools.
Secure Card Payments
Offer compliant, secure payment options for services directly through the contact centre via any channel.
Want to use AI to achieve something else within your business?
Let us know what you are looking to achieve and we can pair you with the right technology to drive your business forward.
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Remember, with Arc Communications™, you get direct access to our buying power, long-established supplier relationships, and most importantly, unrivalled support that keeps you online and connected.
- Never Beaten On Price
- Unbeatable Service
- Dedicated Account Manager
- Impartial and Expert Advice
- Exclusive Access to Deals
- Mid-contract? We can still help
- Packages For Any Size of Business
- 97% Customer Renewal Rates
- Rated ‘Excellent’ on Trustpilot