Objective: Explain what it actually takes to become a voip reseller uk businesses can rely on, what Arc Communications offers its channel partners, and how IT resellers and MSPs can add recurring telecoms revenue without building the infrastructure themselves.
Key Takeaways
- A voip reseller uk partner sells hosted phone systems and connectivity under their own relationship with clients, while the underlying network and support sit with a wholesale provider.
- Arc Communications has run its partner programme for close to two decades, giving resellers access to Tier 1 carrier pricing they couldn’t get alone.
- Partners can choose how involved they want to be — from handling their own sales end-to-end, to letting Arc run calls and onboarding on their behalf.
- Recurring monthly billing on VoIP and broadband contracts creates a revenue stream that compounds every time a new customer signs, rather than a one-off commission.
- No specialist telecoms background is required. Arc provides product training and ongoing account support to partners of any size.
Table of Contents:
- What Does a VoIP Reseller Actually Do?
- How Does the Arc Communications Partner Programme Work?
- Who Should Consider Becoming an IT Reseller for Telecoms?
- What Do You Get Access To as a Partner?
- How Is This Different From Wholesale Telecoms Direct?
- What Does It Cost to Get Started?
- FAQs
An IT support company in Leeds spends years building trust with fifty small business clients. Every one of those clients still pays someone else for their phone system.
That’s recurring revenue sitting with a competitor, not with the business that already has the relationship. It’s one of the more overlooked gaps in the UK managed services market.
Becoming a voip reseller uk businesses can build on doesn’t mean hiring engineers or negotiating with carriers directly. It means plugging into a partner who’s already done that, and selling under your own name.
What Does a VoIP Reseller Actually Do?
A VoIP reseller sells hosted phone systems to their own client base, while a wholesale telecoms provider handles the network, billing infrastructure and technical delivery behind the scenes.
You keep the customer relationship. The provider keeps the lights on.
In practice, this usually looks like one of three setups:
- Full self-sell — you handle sales, pricing and the customer conversation entirely, using the provider’s platform and pricing
- Supported sell — the provider joins customer meetings alongside you, helping close deals you’ve sourced
- Fully managed — you introduce the customer, and the provider runs the whole sales and onboarding process for you
None of these need a background in telecoms. Most successful resellers are IT support firms, broadband installers, or general business consultants adding a product their clients already need from someone.
How Does the Arc Communications Partner Programme Work?
Arc Communications has run its channel partner programme for nearly 20 years, giving resellers access to the same Tier 1 carrier relationships Arc uses for its direct customers.
That matters because pricing at wholesale level is very different from what a small reseller could negotiate alone. Arc’s buying power, built from connecting thousands of businesses, gets passed down through the partner programme rather than kept for direct sales only.
Partners get:
- Full product training on VoIP, connectivity and mobile solutions
- First-line customer support handled by Arc, so support tickets don’t land on your desk
- Marketing assistance to help sell the products you’re adding
- A dedicated point of contact within Arc, rather than a generic support queue
Who Should Consider Becoming an IT Reseller for Telecoms?
If your business already has a relationship with the client, you’re the natural fit. This is a hosted voip reseller opportunity that works best for businesses already trusted for something else.
That includes:
- IT support and MSP businesses who manage a client’s systems but not their phone lines
- Broadband and internet solutions reseller businesses that already sell connectivity but not hosted telephony
- Office equipment and print suppliers with long-standing SME relationships
- Business consultants and accountants with a network of small business clients
The common thread: existing trust, and a client base that’s paying someone else for a phone system right now.
What Do You Get Access To as a Partner?
Arc’s partner catalogue mirrors what it sells direct, meaning it resellers uk businesses work with aren’t limited to a stripped-down product set:
| Category | What’s included |
| VoIP & hosted telephony | Cloud phone systems, call recording, mobile apps |
| Connectivity | Fibre broadband, leased lines, wholesale connectivity |
| Mobile | Deals across EE, O2, Vodafone and Three |
| Contact centre | AI-powered omnichannel platforms |
| IoT wholesale | SIM and connectivity solutions for connected devices |
This range matters for resellers because it means one partner relationship covers most of what a client’s comms setup needs, rather than juggling separate suppliers for phones, broadband and mobile.
How Is This Different From Wholesale Telecoms Direct?
Going direct to a carrier for wholesale telecoms access usually means minimum volume commitments and technical integration work most small resellers aren’t set up for.
Partnering with an established provider skips that. Arc has already built the carrier relationships, the billing systems and the support infrastructure. Partners plug into that instead of building it from nothing.
The trade-off is margin: direct wholesale deals can offer slightly better unit economics at high volume, but only once you’ve cleared the setup and minimum commitment bar most small resellers never reach. For most IT resellers and MSPs, the partner route gets them selling faster with lower risk.
What Does It Cost to Get Started?
There’s no upfront licensing fee to join Arc’s partner programme. The commercial model is built around revenue share on the contracts you bring in, so the cost of getting started is largely your own time.
What you’ll want in place before starting:
- A client base with an active need for phone, broadband or mobile services
- Someone on your team who can own the partner relationship
- A basic understanding of your clients’ current contracts, so you know where the easiest first wins are
Most partners see their first live customer within a few weeks of onboarding, since the training and product setup move quickly once the relationship is confirmed.
Ready to add recurring revenue to your business without building the infrastructure yourself? Become a partner and get access to the pricing, training and support that’s helped Arc’s channel grow for almost two decades.
Frequently Asked Questions
Q1. Do I need a telecoms background to become a VoIP reseller?
No. Most Arc partners come from IT support, broadband, or general business services backgrounds. Product training covers what you need, and Arc’s team supports the technical side.
Q2. How much can a VoIP reseller actually earn?
It depends on client volume and contract size, but recurring monthly billing means earnings build over time rather than being a single commission. A partner adding a handful of clients a month sees that revenue compound as the base grows.
Q3. Do I have to handle customer support myself?
No. Arc acts as first-line support for your customers, so day-to-day queries and technical issues don’t land on your team.
Q4. Can I choose how involved I want to be in sales?
Yes. Partners can run their own full sales process, get Arc to join meetings and support closing, or hand the whole process to Arc after making the introduction.
Q5. What’s the difference between reselling and going direct to a wholesale provider?
Going direct usually means minimum volume commitments and building your own billing and support setup. Reselling through an established partner skips that, at the cost of a slightly smaller margin at very high volumes.
Conclusion
Every client already paying someone else for their phone system is a missed line item on your invoice. The infrastructure to fix that already exists, you don’t need to build it.
Get in touch with the Arc Communications partner team and find out what a partnership could look like for your business.