How the Arc Communications Partner Programme Works: Onboarding, Tiers & Support

Objective

This blog explains how the Arc Communications partner programme actually works, from application through to ongoing account support, for IT resellers, MSPs and consultants considering telecoms as an added revenue line. It’s written for businesses that already sell IT services and want a clear, practical view of onboarding steps, partner tiers, and what it wholesale in UK access actually gives them, without vague sales language standing in for real detail.

Key Takeaways

• The Arc Communications partner programme lets IT resellers and consultants sell connectivity, VoIP and mobile without holding stock or carrying supplier risk.
• Onboarding runs through a short application, product training, and a live account setup, usually completed within two to three weeks.
• Partners work across flexible tiers, from fully self-service resellers to those who want Arc to run the entire sales and delivery process for them.
• Access to it wholesale uk pricing means partners quote competitively without negotiating directly with a dozen separate carriers.
• Every partner gets a dedicated point of contact, first-line customer support, and marketing help, not just a supplier login.

Table of Contents

1. What Is the Arc Communications Partner Programme?
2. How Does Onboarding Actually Work?
3. What Partner Tiers Are Available?
4. What Products Can Partners Actually Sell?
5. What Support Do Partners Get After Signing Up?
6. Who Is This Programme Actually Built For?
7. How Does It Compare to Going Direct to Suppliers?

Most IT resellers hit the same wall eventually. A client asks for a phone system upgrade or a fibre line alongside their managed IT contract, and suddenly you’re either turning down the work or spending weeks chasing supplier quotes you don’t fully understand.

That’s the gap the Arc Communications partner programme is built to close. Instead of one reseller trying to negotiate with telecom equipment suppliers individually, Arc sits between the partner and the wider market, handling the supplier relationships so partners can focus on their own customers.

Telecom procurement is slow work when you’re doing it alone. Contracts, pricing tiers and carrier terms all differ, and getting up to speed on even one supplier can eat a week. This guide walks through how the programme actually works, from first application to ongoing account management, so you can judge whether it fits how your business already operates.

What Is the Arc Communications Partner Programme?

It’s a reseller and referral scheme that gives IT businesses, MSPs and consultants access to Arc’s supplier network without becoming a telecoms company themselves. You sell under your own brand, or refer the deal, and Arc handles delivery.

The core idea is simple. Arc already holds relationships across wholesale connectivity, mobile, and VoIP providers. Partners plug into that instead of building it from scratch, and instead of spending months building carrier relationships that take years to establish properly.

This matters because most IT distributors work with a narrow product set, often just one or two carriers. Arc’s partners get one route into fibre, ethernet, mobile and hosted phone systems, rather than five separate supplier accounts, five separate logins, and five separate people to call when something goes wrong.

How Does Onboarding Actually Work?

Onboarding is designed to be quick, not a drawn-out procurement exercise that stalls momentum before a partner has even quoted their first customer.

1. Application – a short form covering your business, current customer base, and which products you want to sell.
2. Discovery call – Arc’s partner team talks through how you want to work, whether that’s full self-service reselling or a more hands-off referral setup.
3. Product training – covering pricing structures, how quotes are built, and how to position products like wholesale FTP and hosted VoIP to your own clients.
4. Account setup – access to quoting tools and a named point of contact for pricing and order queries.

Most partners are placed and quoted within two to three weeks. There’s no long tie-in period before you can start bringing in deals, and no requirement to commit to a minimum sales volume before onboarding begins.

What Partner Tiers Are Available?

Arc doesn’t force every partner into the same box. The programme flexes around how involved you want to be, and how confident your team already is discussing telecoms with customers.

• Referral partners – you introduce the opportunity, Arc handles the quote, sale and delivery, and you receive a commission for the introduction.
• Co-sell partners – Arc joins customer meetings alongside you, helping close technical or connectivity-specific conversations your team may not want to own directly.
• Full reseller partners – you own the entire sales process, quoting and invoicing your own customers using Arc’s back-end pricing and supplier access.

Which tier suits a business usually comes down to internal telecoms knowledge. A pure IT support business often starts as a referral partner, then moves toward full reselling once their team is comfortable with the product set and pricing structures involved.

What Products Can Partners Actually Sell?

The product range covers most of what a growing SME customer will ask for, so partners rarely need to send a customer elsewhere.

• Mobile – contracts across EE, O2, Vodafone and Three.
• Connectivity – fibre, leased lines and digital wholesale solutions for multi-site businesses.
• Hosted phone systems – cloud VoIP and traditional PBX telephone system replacements.
• Contact centre platforms – AI-powered, omni-channel solutions for larger client accounts.
• Energy – business gas and electricity comparisons, useful for bundling into a wider account review.

Because pricing comes from wholesale telecom relationships rather than retail rate cards, partners can typically quote more competitively than going direct to a single carrier, and without the wait times that come with smaller-volume agreements.

What Support Do Partners Get After Signing Up?

Support doesn’t stop once the account is live. This is where the programme differs from a basic supplier login with a price list attached.

• First-line support – Arc answers customer queries directly, so partners aren’t fielding technical calls outside their expertise.
• Dedicated account management – a single named contact for pricing, escalations and renewals, rather than a rotating support queue.
• Marketing assistance – help positioning products to existing customer bases, rather than starting from a blank page.
• Ongoing training – updates when new products or pricing structures come through Arc’s wholesale broadband and mobile agreements.

This structure exists because most partners aren’t telecom specialists. They’re IT businesses that want connectivity revenue without the operational overhead of running it themselves, or the risk of getting a customer’s order wrong on a contract they don’t fully understand.

Who Is This Programme Actually Built For?

Three types of business tend to get the most out of it.

IT support and MSP businesses are already managing client infrastructure, looking to add connectivity and phone systems onto existing contracts without hiring a dedicated telecoms sales role.

Independent consultants advising SMEs on technology decisions, who want a credible wholesale UK partner behind their recommendations rather than making cold introductions to multiple carriers on a client’s behalf.

Smaller telecoms resellers want broader product access without negotiating separate wholesale agreements with each individual supplier, particularly where volume alone isn’t enough to secure competitive terms directly.

If none of those describe your business exactly, it’s still worth a conversation. Arc’s partner team builds structures around individual businesses rather than a strict one-size-fits-all model.

How Does It Compare to Going Direct to Suppliers?

Going direct to a single carrier can work if you’re selling high volume into one product line. Most IT resellers aren’t in that position.

Direct supplier agreements usually mean separate contracts, separate support numbers, and pricing that doesn’t flex until you hit volume thresholds most smaller resellers never reach. Working through Arc consolidates that into one relationship, one point of contact, and pricing built on Arc’s combined volume across all its partners, not just your own.

Chasing separate supplier accounts for connectivity, mobile and VoIP takes time most IT businesses don’t have spare. Speak to the Arc Communications partner team about which tier fits your business, and get access to wholesale pricing without the supplier admin.

Conclusion

Reselling telecoms alongside IT services shouldn’t mean becoming an expert in five different carrier portals. The Arc Communications partner programme exists to remove that friction, giving partners one point of access into wholesale connectivity, mobile and hosted phone systems, backed by real support when a customer query gets technical. If you’re already advising clients on their tech stack, this is usually the easiest revenue line to add next. Get in touch to talk through onboarding and find out which partner tier fits how you already work.