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Policies

1. Terms of Service

Effective Date: 01/12/2024

  1. Acceptance of Terms
    By accessing or using our website and services, you agree to be bound by these Terms. If you disagree, please do not use our site.
  2. Services Provided
    ARC Communications offers telecommunications, connectivity, mobile and VoIP solutions, together with ongoing support and consultancy.
  3. User Obligations
  • Use the website for lawful purposes only.
  • Provide accurate contact information when requested.
  • Do not interfere with site integrity or security.
  1. Intellectual Property
    All content on this site, including text, logos, and software, is owned or licensed by ARC Communications and protected by copyright and other IP laws.
  2. Limitation of Liability
    To the fullest extent permitted by law, ARC Communications is not liable for any indirect, incidental, or consequential damages arising from the use of the site or services.
  3. Changes to Terms
    We may update these Terms at any time. The “Effective Date” will reflect changes. Continued use after updates signifies acceptance.
  4. Governing Law
    These Terms are governed by the laws of England & Wales, and any disputes will be submitted to the exclusive jurisdiction of the English courts.


 2. Privacy Policy

Effective Date: 01/12/2024

  1. Information We Collect
  • Personal Data: Name, email, phone, address, company.
  • Technical Data: IP addresses, cookies, site usage.
  • Service Data: Details from client interactions, support, proposals.
  1. How We Use Your Data
  • To provide and optimise services.
  • To communicate important updates and offers.
  • To monitor site performance (e.g. via Google Analytics).
  1. Legal Basis for Processing
  • Performance of a contract (services, support).
  • Legitimate interest in improving and marketing our offerings.
  • Consent for newsletter/marketing emails.
  1. Data Sharing
    We may share data with:
  • Service specialists (e.g. CRM, analytics).
  • Legal/regulatory bodies if required.
  1. Data Security
    We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or destruction.
  2. Your Rights
    You have the right to access, correct, erasure, restrict processing of, or object to processing of your data. You may also request data portability. To exercise rights, contact: privacy@arc-comms.co.uk
  3. Retention 
    We retain personal data as long as needed to fulfil contractual obligations, legal obligations or to defend claims.


3. Data Protection Policy

Aligned with the UK GDPR and Data Protection Act 2018, this policy explains how ARC manages personal data:

  1. Responsibilities
    Our Data Protection Officer (DPO) oversees compliance and staff training. Lee Kinsella (lee.kinsella@arc-comms.co.uk)
  2. Principles of Processing
    We collect data lawfully, transparently, and only as necessary. We ensure data is accurate, stored securely, and deleted when no longer needed.
  3. Processing Activities
    Data supporting sales, billing, support services, marketing communications, and analytics.
  4. Data Security & Breach Response
    We use encryption, access controls, backups, and patch management. Any breach is reported to ICO within 72 hours and affected individuals informed promptly.
  5. Training & Awareness
    All staff receive regular training, including secure data handling and GDPR adherence.
  6. ThirdParty Processors
    Our partners are vetted for compliance and sign data processing agreements.


4. Cookie Policy

  1. What Are Cookies?
    Small files stored by browsers to enable core website functions and analytics.
  2. Types Used
     Strictly Necessary: Required for site function.
    Performance/Analytics: e.g. Google Analytics.
    Marketing: (If used in future, e.g. by email providers).
  1. Cookie Control
    You can accept or reject cookies via our settings. Disabling performance cookies will limit our ability to analyse and improve our site.|
  2. How to Block Cookies
    You can block or delete cookies through browser settings. Learn more at www.aboutcookies.org.


5. Accessibility Statement

Committed to accessibility, ARC Communications strives to ensure our website is usable by all:

  • Standards:Designed to meet WCAG 2.1 AA where feasible.
  • Continuous Improvement:We regularly review and test for accessibility.
  • Inclusive Experience:Clear headings, alt text for images, keyboard navigation.
  • Limitations:Some PDFs or embedded content from third parties may not fully comply. We’re working on it.
  • Feedback:If you encounter issues, contact  accessibility@arc-comms.co.uk  or call 0115 9508100.


6. Modern Slavery Statement

In line with the Modern Slavery Act 2015:

  1. Organisation Structure
    ARC Communications is headquartered in Nottingham, serving UK-wide clients, resellers, and partners.
  2. Supply Chain
    Carefully selected suppliers for hardware, software, and services.
  3. Risk Assessment
    We assess suppliers for transparency and labour practices, avoiding high-risk jurisdictions.
  4. Due Diligence & Audits
    Sampling supplier documentation, contracts include anti-slavery clauses, with audits where appropriate.
  5. Training
    Staff receive awareness training and can report concerns via HR or ethics@arc-comms.co.uk
  6. Effectiveness
    We monitor our supply chain annually and review our policy accordingly.
  7. Approval
    Signed by senior management. Next review scheduled for December annually.


7. Sustainability / ESG Statement

ARC Communications is committed to responsible business practices:

  1. Environmental
    Efficient service delivery reduces carbon emissions.
    Responsible e-waste disposal via approved recyclers.
  1. Social
    97% client retention reflects focus on service excellence.
    Commitment to employee wellbeing and training.
  1. Governance
    Strict data protection, anti-slavery, and ethical marketing policies.
    Guided by DPO with regular compliance audits.
  1. Continuous Improvement
    Targets set annually to reduce emissions, improve inclusion and responsible sourcing.
    Stakeholder involvement and transparent reporting in future updates.


Environmental Policy

Effective Date: 01/12/2024

Reviewed Annually
ARC Communications is committed to reducing its environmental impact and operating as a responsible and sustainable business. We recognise the importance of protecting the environment and are continually working to minimise our environmental footprint across all areas of our operations.

  1. Our Commitment

We aim to:

  • Comply with all relevant environmental legislation and regulations.
  • Prevent pollution and reduce waste.
  • Continuously improve our environmental performance.
  • Promote awareness and sustainable practices internally and externally.
  1. Operational Practices

We will:

  • Minimise energy consumption in our offices and use renewable energy sources where feasible.
  • Encourage digital communications to reduce paper use.
  • Ensure proper recycling and disposal of electronic waste through certified providers.
  • Select suppliers and partners who demonstrate strong environmental credentials.
  1. Transport & Travel
  • Promote virtual meetings where possible to reduce travel emissions.
  • Encourage use of low-emission vehicles or public transport for work-related travel.
  1. Employee Involvement
  • Engage staff in sustainability efforts and provide training on environmental awareness.
  • Promote a culture of responsibility and accountability.
  1. Monitoring & Reporting
  • Regularly review and measure environmental performance against targets.
  • Identify areas for improvement and act on opportunities for greater sustainability.
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