Redefining Business Communication
Our Mission is to empower people and businesses to connect, collaborate, and succeed together.
We don’t just connect businesses – we empower them.
Our journey began over 15 years ago, with a vision to create a better way for businesses to get the communication services they need. We knew that finding the best deals and support for business communications should be simple, adaptable, and leave no doubt that our customers have the best price and support available.
Over the years, we’ve built long-established relationships with all major networks in the industry, giving us access to exclusive deals from major Tier 1 providers, and enabling us to build bespoke solutions for a demanding marketplace.
We are committed to providing innovative, reliable and technology-driven solutions. Our collaborative approach to business enables our clients to transform their organisation in an evolving technological landscape.
Arc Communications have been trusted as an independent, managed service provider by hundreds of organisations across the UK. We are dedicated to ensuring our valued clients continue to benefit from our collaborative approach to deploying technology.
The Arc Team
Every member of Arc understands that communication is the lifeblood of any business, and downtime can have serious consequences. That’s why we take pride in providing unbeatable support and account management, ensuring that you stay connected, no matter what.
Our 97% customer renewal rate and ‘excellent’ rating on Trustpilot are a testament to our dedication to providing the best service and support in the industry. At Communications, we don’t just connect businesses – we empower them
Message us today about how we can help your business or give us a call on 0115 9508100
17+ Years Experience
Arc Communications is your trusted partner in telecommunications, backed by 17+ years of industry expertise. Our longevity reflects a commitment to innovation, reliability, and superior service. We specialize in delivering customized solutions that meet the evolving needs of businesses, ensuring seamless connectivity and robust infrastructure. With deep knowledge of the telecommunications landscape, we navigate challenges efficiently, offering cutting-edge technologies and strategic guidance. Our experienced team is dedicated to enhancing your communication systems, enabling scalability and efficiency. Choosing Arc Communications means working with a seasoned provider that values precision, customer satisfaction, and long-term success in an ever-changing telecommunications environment.
Why choose arc?
Competitive pricing
Customised solutions
24/7 Support
Technical issues can strike at any time. Our 24/7 support across our product set serves blue chip organisations, major financial institutions, Government Agencies and Emergency Services
Advanced technical
On time delivery
Cutting edge technology
Client Satisfaction
FAQs
Can Arc Communications Really Save Us Money?
Absolutely. 94% of the time! We partner with all the tier 1 providers and all of the major networks to source the best wholesale pricing for ethernet connectivity, voip, cloud and mobile. And with our whole of market reach we are able to offer a range of solutions to customers. Arc Communications can potentially save you thousands of pounds. Our tariff, usage and availability check will identify better deals, and our experienced staff will find the ideal package for your needs, which means 94% of clients save money when they use Arc Communications.
What are the Main Benefits of Using a Third Party?
As an independent provider we can source you quotes from all the major providers to find you the best deals – but that’s not the only benefit. Our personal account management service is there to support you with any query on an ongoing basis, allowing you to get on with running your business.
Our engineers are there to keep you connected, and our account managers provide tech support to your staff, on hand to investigate billing queries, advise on additional services and bolt-ons, and keep you up to date with the latest tech solutions, which can add value to your business.
In addition, we continually review your bills to ensure you are on the most cost-effective tariffs. Having someone who answers the phone quickly, knows your name and your company needs, is vital for all businesses as we all rely heavily on our communications and need to stay connected. If anything ever goes wrong with hardware or if a service isn’t working we are on hand to find you the quickest and most effective resolutions.
Could I Just Deal with the Providers or Networks Directly?
Sure, however, we can usually get you discounts that you won’t get directly, and we can access prices that are unavailable to the general public. We also provide you with your own personal account manager to give you the service you deserve as a business client. Our qualified engineers provide an invaluable service with any new install, ensures that nothing gets missed, and guarantees that everything is delivered on time and on budget. Thereafter our ongoing support is second to none, and stands us out as industry leaders, as demonstrated by our significant number of positive online reviews.
We think you should save yourself both time and hassle. Arc Communications saves your staff hours of time and hassle so you can focus on more valuable work. That’s because we search the market for you, and use our trade connections to access tariffs and deals not available to other businesses. Plus a direct line to your dedicated Account Manager means any questions or queries are solved quickly and without fuss.
Is it Worth Switching Providers?
Often we recommend keeping you with your existing provider and just accessing further discounts, which we are able to apply. Sometimes we recommend switching providers too. The switching process is fairly seamless. It depends on your individual circumstances and your individual business needs. Using Arc Communications will give you peace of mind. We have been trading over 17 years and have connected over 6,000 businesses. You can be certain of reliable communications that will support your business growth.
How to You Quantify Good Customer Service?
Sometimes good customer service makes you say wow. Other times, simply doing what you said you are going to do and exactly when you say you are going to do it is good customer service. At Arc Communications we believe in honesty and transparency. We provide an honest and transparent service that you can trust to work for your best interests. Your dedicated account manager will provide a single-point of contact and responsibility, and with 97% customer retention, you can be certain we’ll work hard to delight you.
What Kind of Ongoing Support Will I Receive?
Ongoing support is paramount; that’s why Arc Communications will take care of any problems swiftly and without any disruption to your daily work.
Whatever your business size, from sole trader to enterprise, we will provide you with straightforward solutions for your communications. We provide the ideal combination of self-driving software and user-friendly applications, to minimise the need for IT or external support, making it easier for your staff to realise their ideas, and speeding up complex planning and forecasting processes. Beyond the initial connection, our engineers and support team are on hand to deliver a premium support service. We also lay out bespoke service SLAs with speedy response and resolution times for businesses of all sizes to keep you up and running and enable you to focus on what you do best.
